Legal
Refund Policy
Effective date: June 1, 2025
All Sales Are Final
Permit Compass sells digital permit guidance documents — including permit plan PDFs, pre-filled application forms, and plan-set checklists — that are generated and made available for download immediately upon payment confirmation.
Because these documents are personalized digital goods that are delivered instantly, all purchases are final and non-refundable once the documents have been generated and access has been granted. This policy is consistent with California consumer protection law for digital goods that are consumed or accessed at the time of delivery.
Exception: Duplicate Charges
We will issue a full refund if you are charged twice for the same project within a 24-hour period. A duplicate charge means the same email address purchasing a plan for the same property address more than once due to a technical error or accidental double-click.
To request a refund under this exception, email support@permitcompass.com within 7 days of the charge with:
- Your email address used at checkout.
- Both purchase IDs (visible on your Stripe receipt emails).
- A brief description of what happened.
We will review your request within 5 business days and, if confirmed, process a refund to your original payment method via Stripe. Stripe may take 5–10 business days to post the refund to your account depending on your card issuer.
Technical Delivery Issues
If you paid successfully but never received your access link email, or if your downloads fail to load despite a valid token, please contact us at support@permitcompass.com before requesting a refund. In most cases we can resolve delivery issues quickly by re-sending your access link or regenerating your documents. We will work with you in good faith to ensure you receive what you paid for.
What Is Not Covered
Refunds are not available for:
- Dissatisfaction with the permit recommendations (which are informational guidance, not guaranteed outcomes).
- Permit applications that are denied, revised, or require additional documentation by the City.
- Changes in project scope or address after purchase.
- Requests made more than 30 days after the original purchase.
Contact Us
For any billing or refund questions, reach us at support@permitcompass.com. Please include your purchase email and a description of the issue. We aim to respond within 2 business days.